At Indian Zari Art, customer satisfaction is our top priority. Our Refund Policy is designed to ensure transparency and fairness, reflecting our commitment to quality and trust. Please read the following terms to understand the process and eligibility for refunds.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The product received is defective, damaged, or not as described.
- The refund request is initiated within 7 days of receiving the product.
- The product is returned in its original condition, unused, with all tags, packaging, and accessories intact.
2. Non-Refundable Items
Refunds are not applicable in the following cases:
- Customized or made-to-order items.
- Products that show signs of wear, misuse, or alteration.
- Items purchased during clearance sales or special promotions, unless defective.
3. Refund Process
To request a refund, please follow these steps:
- Initiate a Request: Contact us at support@indianzariart.com or call us at +91-XXXXXXXXXX with your order details and reason for the refund.
- Inspection: After receiving your return, our quality control team will inspect the product to ensure it meets refund eligibility criteria.
- Approval: Once approved, the refund will be processed.
4. Refund Options
Refunds will be issued through the original payment method. Please note:
- For payments made via credit/debit cards or online banking, the refund may take 7-10 business days to reflect in your account.
- For COD (Cash on Delivery) orders, refunds will be issued as store credit or bank transfer upon providing bank details.
5. Return Shipping
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For other returns, the customer will bear the return shipping expenses.
6. Cancellation of Orders
- Orders can be canceled within 24 hours of placing them. After this window, cancellations may not be possible as the product may already be in processing or shipment.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order.
Contact Us
For further assistance with refunds or returns, feel free to contact us:
📧 Email: shemin635@gmail.com
📞 Phone:: +917464919787
Thank you for shopping with Indian Zari Art. We strive to make your experience delightful and hassle-free!