At Indian Zari Art, we aim to provide a seamless and reliable delivery experience to ensure your handcrafted treasures reach you in perfect condition. Please review our shipping and delivery terms below:
1. Shipping Destinations
We deliver to most locations within India and offer international shipping to select countries. If your location is not covered, please contact us at support@indianzariart.com.
2. Shipping Charges
- Domestic Orders:
Free shipping for orders above ₹5,000. A standard shipping fee applies to orders below this amount, based on location and package weight. - International Orders:
Shipping charges are calculated at checkout based on the destination and weight of the package. Additional customs duties and taxes (if applicable) will be borne by the customer.
3. Delivery Timeframes
- Domestic Orders:
Estimated delivery time is 5–7 business days from the date of dispatch. - International Orders:
Delivery may take 10–15 business days, depending on the destination.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, holidays, or customs delays.
4. Order Processing
- Orders are processed within 1–2 business days of payment confirmation.
- Customized or made-to-order products may take additional time, which will be communicated at the time of purchase.
5. Tracking Your Order
Once your order is dispatched, we will provide you with a tracking number via email or SMS so you can monitor your shipment’s progress.
6. Failed Deliveries
If delivery fails due to an incorrect address or unavailability of the recipient:
- Domestic orders will be reattempted as per the courier’s policy.
- For international orders, the customer will need to bear any additional shipping charges for re-delivery.
7. Packaging
Your products are carefully packaged to ensure they arrive in pristine condition. If you receive a damaged or tampered package, please refuse delivery and contact us immediately.
8. Delayed or Lost Shipments
In the rare event of a delay or lost shipment:
- Contact us at support@indianzariart.com or +91-7464919787.
- We will investigate the issue and provide a resolution, including replacements or refunds if applicable.
9. Contact Us
For any questions regarding shipping or delivery, feel free to reach out:
📧 Email: shemin635@gmail.com
📞 Phone: +91-7464919787
Thank you for choosing Indian Zari Art! We’re committed to delivering your heritage treasures with care and efficiency.